![]() Organizations across a variety of industries, including manufacturing, healthcare, and service use the fishbone diagram to identify and analyze the factors that contribute to a particular problem or issue. It is named after Japanese quality control expert Kaoru Ishikawa, who developed the concept in the 1960s. The team then analyzes the diagram until an outcome and next steps are agreed upon.A fishbone diagram, also known as an Ishikawa diagram or cause and effect diagram, is a tool used to identify the root causes of a problem. This process of breaking down each cause is continued until the root causes of the problem have been identified. ![]() These contributing factors are written down to branch off their corresponding cause. This typically involves some sort of questioning methods, such as the 5 Why's or the 4P's (Policies, Procedures, People and Plant) to keep the conversation focused.
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